Terms and Conditions
Placing the order
- The site uses a shopping cart, it adds items to your shopping cart and when you have everything you want, you click "Check out Now" to fill in your data and choose the shipping and payment details. These shipping costs are calculated according to the total weight and address, and will be sent to you with the confirmation of the order.
- You do not need to register, but if you do so, you will save time filling the form on a future visit.
- In case of single items, the order of the arrival of the requests will be considered.
Shipment and deliveries
- Upon receiving the payment we immediately pack the items for shipment, usually within less then 24h, followed by a tracking code sent to you by email, so that you can follow the order online.
- In Portugal the orders will be received in the next 48 hours, Islands and Europe up to 3/5 days, rest of the world 5 week days (unless it is withheld at the customs).
Privacy & Security
- Your personal information necessary for the orders is confidential and it is not shared with anyone, not even for other projects.
- You may at any time check, change or simply eliminate all your data. The passwords are encrypted directly in the data base, not even technical staff has any access.
- All the used items have a 30 days warranty, but only with the option of being repaired or exchanged. The shipping costs are not included in the warranty, unless the return is due to an error on our part.
- After notification, by email, you have a 7 day period to validate the warranty, to return the goods. In case of purchases made from abroad, it is enough to send us proof of registered shipment.
- In the site you may choose different forms of payment according to clients address. You can pay cash, if you can collect the order in our shop. If you want the order to be sent to you, choose payment by bank transfer, our IBAN will be sent to you with the order confirmation.
- If you live in Porto or you can visit our shop, then this is the easiest choice.
- Bank Transfer
- If you choose this option our IBAN will be sent to you with the order confirmation.
- You may check your orders on "View my orders" or in your mail. Each action results in an email with the order details.
- The account information can be checked or changed in the customers area. Login and then check "Account" to open all the information regarding your contacts. You can easily edit or delete any information and account. If you have any difficulty please contact us and we will do that for you.